We created this page to help answer some of the most common questions we receive from customers.
Do you ship globally?
Yes, we ship all over the world. The shipping costs vary depending on where you are located, but you can calculate this when entering your address on the Checkout page.
Where do you ship from?
All of our books are shipped from Sydney, Australia unless stated otherwise.
How long does shipping take?
Shipping times vary depending on where you are located. Here is a general guide:
- Australia: 5-7 Business Days
- New Zealand: 7-10 Business Days
- United States (US): 7-10 Business Days
- Canada: 10-15 Business Days
- United Kingdom (UK): 8-12 Business Days
- Europe: 8-12 Business Days
- Other places: 10-15 Business Days
Note: The shipping times provided above are just an estimate. They represent the most likely shipping times based on your location but we cannot guarantee an exact timeframe.
How much does shipping cost?
We calculate shipping costs based on the weight of your order. The cost will be calculated and displayed on checkout.
How do I check/track my order?
We track all orders for our customers to ensure they are delivered within the expected timeframe. After placing your order you will get a confirmation email that we have received your order and initiated the shipping process. Then, we will send you another email with tracking information once your order has been shipped.
If you are concerned about your order or would like to get an update on its status, please contact us at [email protected].
What is your Returns Policy?
Read more about our Returns Policy here.
Which payment methods do you accept?
We accept payment via the payment gateway Stripe – a highly respected organization with an emphasis on data security and protecting your information. Stripe enables customers to pay via Credit Card and it accepts most major cards.
Which currencies can I pay in?
We accept payment in 5 different currencies; AUD, USD, GBP (Pounds), EUR (Euro), and CAD.
You can toggle between currencies using the slide out menu on the right hand side of the screen.
I have a question which is not listed here
If you have a question which is not listed here, please send us an email at [email protected].