Sidekick Digital Pty Ltd (The Dog Book Company) is an Australian based company that is dedicated to providing the best products and services to our customers, a sentiment which is reflected in our Returns Policy.
The Returns Policy applies to all purchases made online at https://thedogbookcompany.com or any of our subdomains.
This Returns Policy does not exclude or replace your rights given under the Australian Consumer Law and regulations.
Faulty, damaged, or wrongly sent items
If you receive your product and there is a major fault, the product is damaged, or the item you have received is not what you ordered, we will provide a full refund or exchange. If the fault is minor, we will replace the item within a reasonable time.
We require satisfactory proof of purchase before providing a remedy under the Australian Consumer Law and the item must be unused and in its original packaging when returned.
Change of mind
If you have simply changed your mind we do not provide refunds. Special consideration will be given in exceptional circumstances however you must be able to provide satisfactory proof of purchase. Further, the merchandise must be:
- in saleable condition;
- unused with all original packaging;
- returned to us with any gift or bonus received with the merchandise (if applicable);
- the exchange or refund is sought within 14 days of receiving your goods.
Sidekick Digital, at its absolute discretion, reserves the right not to offer an exchange or refund for change of mind.
Sale items
If products are on sale they will not be refunded unless there is a fault.
How long do I have to make a return claim?
In order to be eligible for a return, you must email [email protected] within 14 days of receiving your item.
How do I make a return?
If you wish to make a return under our Returns Policy, please send an email to [email protected] with “RETURN” in the subject line.
How will I receive my refund?
If a refund is approved, you will receive the funds by your original payment method.
Have another question? Check out our FAQ page or get in touch here.
